Customer Care   : +91 8330 800 130
Delivery Enquiry : +91 8330 800 230


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Terms & Conditions


Welcome to e-KADA Online Supermarket Pvt.Ltd.  Please read these Terms and Conditions before using  (hereafter referred “the Site”) operated by  M/S e-KADA Online Supermarket Pvt.Ltd  (hereafter referred “us”, “we”, or “our”).  e is an Online Supermarket whose registered office is at Kozhikode, Kerala. By accessing or using this Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions.

Changes of Terms and condition

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Intellectual Property

The Site and its original content, features and functionality are owned bye-KADA Online Supermarket Pvt.Ltd and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by us.e  has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Product Delivery 

We will try to deliver the products as per the order placed by the user. Currently we are delivering only within our delivery area. We will cancel the orders placed outside the delivery area. Please click here to see the delivery area. The delivery area may subject to change without prior notice. All prices and availability of products are subject to change without prior notice and we reserve rights to cancel the products in an order which are not available at the time of delivery. We also reserve the right to cancel orders that are notified as bulk purchases, commercial purpose, other store’s purchases and / or other similar reasons. We have the rights to cancel or modify the order’s FREE GIFTS provided by e

Every care shall be taken to deliver the goods to the intended recipient. But e shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.

The product/services provided on this site are without warranties of any kind either expressed or implied and ekada disclaims all or any of them to the fullest extent. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and e shall not be under any obligation to ensure compliance or handle complaints.

When you opt for Cash On Delivery or any product not available in stock we always try make a confirmation about it  over the phone before delivery.

Product Color Disclaimer:

The individual features of all the products and their specifications as shown on
our website are only fairly accurate values. We ensure the accuracy of all the
specifications of our products; there may however occur variations in colour of
the actual product against that as shown on the website due to the nature of
the dyes, lighting conditions and differences in display output due to colour
settings and digital photography, as well as the capability of different monitors.
The customer must keep in mind these factors while placing his/her order.In case of any doubts, the user may seek clarifications from eKada Online
Supermarket Pvt Ltd through our Customer care by Live Chat or Whatsapp or
email at 09:30 to 18:30 IST : +91-8330800130,

Product Cancellation

The cancellations have to be made within 2 hour after placing an order. After 2 hour for canceling your order, you will have to get in touch with our customer support executive by phone or sending an email to e and giving the reference of your order number.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.


When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.


Damaged/Defective Products

We take at most care not to deliver any defective products. If any product found defective, it will be replaced at no cost with no questions asked. You can get the product replaced or get the amount credited to your   account. You can intimate the return within 3 days of delivery. In case of perishable goods like fish, meat and vegetables returning can be done only at the time of delivery.

Delivery Time

Our delivery system in India within 6-7 Days  delivery , However we will try our best as early as possible .


The Customer has to agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. The customer shall not use the credit/ debit card which is not lawfully owned by the customer, i.e. in any transaction, the customer must use his/her own credit/ debit card. The information provided by the customer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. The customer will be solely responsible for the security and confidentiality of their credit/ debit card details. We expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. shall not be liable for; whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction.

Governing Law

The customer agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between the customer and the company shall be subject to the exclusive jurisdiction of the courts/Forum at Calicut , Kerala state and the customer hereby accede to and accept the jurisdiction of such courts/forum.